CloudCall provides Act! users with Click2Call and call recording functionality for their CRM interface. CloudCall comes equipped with inbound and outbound call functionality:
- Optional Call Recording with click to dial functionality
- Wholesale Call Rates
- Real Time KPI Reporting Dashboard
SYNETY CloudCall transforms your Act! CRM into a powerful communications system using state of the art Cloud technologies and Voice API. CloudCall provides Act! CRM customers with improved productivity for sales and support teams by allowing inbound and outbound calling functionality through their hosted dialler.
With call recording available for up to 7 years, all calls made through CloudCall can be retrieved at any point during this period.
CloudCall is designed to work with any existing communications system. It can be used on any current PBX or landline infrastructure, meaning your current system can remain intact without change. CloudCall can quickly and efficiently be installed into the current applications of any business, allowing users to make recorded calls directly from their CRM. CloudCall is a cloud alternative to TAPI and integrates CTI (company telephony integration) functionality into Act! A Broadband-based hosted VoIP (Voice-Over IP) Hosted PBX giving full geographic independence and click to call functionality.