Act! Database for Vehicle & Asset Finance Company
This client needed to ‘systemise’ their business processes to support the expansion of their business and to help them to comply with incoming regulatory change. Due to the nature of their business the amount of information that needs to be recorded for each finance application is considerable and varies according to the type of business entity involved. The proposal documents that are presented to customers are highly detailed in respect of the vehicle specifications and the associated charging breakdown.
An Act! database was selected as the core system for 5 users and an overriding requirement from the client was to ‘keep it simple’ this was achieved by placing the more detailed information on nominated ‘Tabs’ on the Contact and Opportunity screens. The use of Automatic Field Calculations and Excel Quote Invoice Maker II addin software from Exponenciel was crucial to this implementation to provide the means to complete complex calculations in the database and also produce high quality proposal documents that draw from both Contact and Opportunity data in Act!
In addition to this we also implemented Simply Post Code Lookup software to simplify the validation and inputting of applicants address information.
The business now has a structured system from which to move forward with, client data will be used to support future finance applications and negate the need to re-request this for each application. Every user of the system now has visibility of all proposals, email and phone call records between the business and clients. The use of Simply Postcode will reduce the amount of time spent of checking applicants address information.
What do you need Act! to do?
Please call us for a no obligation discussion if you have a database requirement, our experience and expertise means that we can provide a rapid assessment to confirm whether an Act! Database could be suitable to your requirements and your business. If you are considering so-called ‘free’ CRM applications always consider the implications of where your data is held, especially if it is sensitive personal data, and can you get access to your data if you decide to move to another application at a later date. Call to discuss the implications of cloud vs ‘on premise’ CRM.